Subject Areas
Cabin Crew
25 subject areas · 73 lessonsPre-Departure
1.1Crew briefing: roles and responsibilities1.2Briefing from the Captain: flight time, weather, turbulence1.3Pre Departure Meeting: Medical Equipment1.4Pre Departure Meeting: XYZ1.5Pre Departure Meeting: ABCPre-flight Cabin Checks
2.1Checking safety equipment2.2Reporting issues to the PurserBoarding and Welcome
3.1Welcoming passengers at the door3.2Checking boarding passes and directing to seatsCabin Baggage and Overhead Lockers
4.1Bags that are too big4.2Moving passengers' bagsSeating
5.1Finding seats5.2Changing seats and sitting togetherPrepare for Take Off
6.1Before take off: checking passengers6.2Before take off - Prepare Passengers 26.3Electronic devices6.4Life vests6.5The Safety Demo6.6Checking passengers are willing and ablePA Announcements
7.1Welcome and safety announcements7.2Turbulence and delay announcements7.3Descent and arrival announcementsTurbulence and the Seatbelt Sign
8.1Instructing passengers to sit down8.2Reassuring nervous passengersInflight Service
9.1Passenger requests9.2Blankets and pillows9.3Coffee and tea9.4Alcoholic drinks9.5Business Class and First Class9.6Selling, prices and card paymentsInflight Catering
10.1Meal service10.2Dietary requirements10.3Religious meals10.4Allergies and food intolerancesInflight Entertainment
11.1Music and headphones11.2Screen problems11.3Wi-Fi, lights and call buttonsPassenger Requests
12.1Responding to requests12.2How long…?12.3Polite rejectionsHelping Passengers
13.1Connections13.2Fear of flying13.3Changes to flight13.4Explaining a diversion or holding patternFamilies and Unaccompanied Minors
14.1Infants: seatbelts and bassinets14.2Looking after an unaccompanied minorPassengers from Different Cultures
15.1Limited-English passengers and small talkHandling Complaints
16.1Angry passengers16.2Complaints about food and service16.3Complaints about seats and delaysDisruptive Passengers
17.1Problem passengers17.2Intoxicated passengers17.3Refusing crew instructions17.4Blocked lavatories and smoking or vapingMedical Issues
18.1Headaches18.2Nausea18.3General medical issuesEmergencies
19.1Serious issues on board19.2Preparing the cabin for an emergency landing19.3Evacuation commandsSecurity on Board
20.1Suspicious behaviour20.2Flight deck door proceduresTalking to the Flight Deck
21.1Interphone calls to the captain21.2Cabin secure and status reports21.3Coordinating service and swapping dutiesArrival and Immigration Forms
22.1Landing cards and customs forms22.2Arrival information and connectionsDisembarkation and Lost Property
23.1Farewells and disembarking23.2Items left on boardIncident Reports and Debriefs
24.1Describing what happened24.2Writing an incident reportJob Interviews
25.1Tell me about yourself25.2Tell me about a time when...Ticketing
4 subject areas · 2 lessonsCheck In Desk
4 subject areas · 1 lessonCheck In Desk 4
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Check In Desk
2.1Check In: Australian male passengerCheck In Desk 2
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Check In Desk 3
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Departure Gates
2 subject areas · 0 lessonsWorking on a Gate
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Departure Gate 2
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Ground Handling
2 subject areas · 0 lessonsGround Handling
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Preparing an aircraft
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General Airport
8 subject areas · 1 lessonNavigating an airport
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Safety Procedures
2.1Safety in the airport R and LIn the airport
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Security checks
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Customs checks
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Airport Information
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Helping people find relatives
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Dealing with computers
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General English
6 subject areas · 1 lessonAsking people to do. . .
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Asking about the future
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Reporting Speech
3.1"He wants me to. . ."Asking about the past
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Describing the future
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Reporting Speech
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Uncategorised
1 subject area · 0 lessonsWorking in Flight Operations
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